Wolf Pak Capture
How can we help you?
Whether you need technical assistance, want to report a bug, or have a question about your license, we're here to support you.
Frequently Asked Questions
Common technical issues and their solutions.
Where does WolfPak Capture save my files?
By default, archives are saved in your Documents folder under a folder named WolfPak_Archives. You can change this location in the Settings menu within the application.
The installation says "File is Corrupt" or "Blocked".
This is often a security feature of Windows Defender or Chrome. Please follow these steps:
- Go to your Downloads folder.
- Right-click the installer file.
- Select Properties.
- Check the box that says Unblock at the bottom.
- Click Apply and try running the installer again.
Does the software work on Mac or Linux?
Currently, WolfPak Capture is built exclusively for Windows 10 and Windows 11. We do not have a native build for macOS or Linux at this time.
How do I transfer my license to a new computer?
Simply install WolfPak Capture on your new machine and enter your license key. The license allows for installation on one active computer at a time. If you need to deactivate an old machine, please contact support.
Why is my capture failing on a specific website?
Some websites use heavy JavaScript obfuscation or server-side rendering that prevents standard capture. Try the "Deep Capture" mode in settings. If that fails, the site may be incompatible with our current capture engine.
I lost my license key. How can I retrieve it?
Please check the email receipt you received immediately after purchase. If you cannot find it, email [email protected] with the email address used for the purchase, and we will resend it.
Still Need Help?
Our support team is available Monday through Friday, 9 AM - 5 PM PST.
When contacting us, please have your License Key ready. If sending an email, include screenshots of the issue if possible.